Reference

The rules that sit behind your account

Here you'll find the terms, the account rules and the way we handle your details at robi8, written in plain English instead of dense clauses.

Terms of useAccount rulesPolicy contactsEligibility by region

Explore the Lobby Read FAQ

POLICY CONTACT

Where to send a legal question

Legal questions rarely arrive at a convenient hour, so we route them through the same support desk you already use for wallet help. Tell us which clause you're asking about and keep your account reference handy. If your question touches eligibility, name your region up front so we can answer properly instead of guessing.

Account help desk Start here for anything about the terms, your account status or a rule you think we got wrong. Send your account reference and the clause you're reading so we can reply with the exact wording.

Wallet verification line If a deposit or withdrawal through bKash, Nagad or Rocket is being held for a check, this channel picks it up. Have your transaction reference and the sending number ready before you write in.

Written request channel Use this when you want a copy of your account records, a correction to your details or a formal complaint logged. Written requests are tracked with a reference you can follow up on later.

What our legal notice actually covers

robi8 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our legal notice is short on ceremony and long on the things you'd actually ask about. It covers the terms you accept when you open an account, the rules that apply to the games and the sportsbook, and how disputes are handled. It also explains that

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whether you can use the lobby at all depends on your local law and eligible regions, and that you are the one responsible for checking that before you register. Nothing on this page is a promise that access is open to everyone everywhere. Where a game
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or a payment route is unavailable in your area, we say so rather than quietly letting you hit a wall. Payment rails behave differently by region too, so the wallet you see inside your account may not match what a friend sees in another country. We
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keep the wording as close to everyday English as we can and we update the text when a rule changes rather than leaving old language sitting there. If a clause is unclear, ask our support desk before you accept it, not after.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE IT

Your data, cookies and account security

What we hold about you exists so the account can work: your identity details for verification, your wallet history for reconciliation, and your device data so the lobby loads on the handset you actually carry. We keep it for as long as the account is open and for the period our record-keeping rules require afterwards, then it goes. You can ask to see it, correct it or have it removed where the law allows.

What we collect

Your name, contact details, verification documents and the bKash, Nagad or Rocket transaction records tied to your wallet. Device type and browser help us keep the lobby working on mid-range Android handsets.

Cookies on the lobby

Session cookies keep you signed in while you move between slots and live tables. Preference cookies remember your language and layout. You can clear them in your browser, though you will sign in again afterwards.

Keeping your account locked

Your password plus the one-time code sent to your number guard every sign-in. Change the password if you share a handset, and never pass the code to anyone who messages you claiming to be from us.

Requests and retention

Ask for a copy of your records, a correction, or deletion where applicable, through the written request channel. We answer in writing and keep account records for the period our rules require before removing them.

Legal questions we get asked

These come up often enough at the support desk that they deserve a straight answer on the page. If yours isn't here, write in with the clause you're reading and we'll take it from there.

Access depends on your local law and eligible regions, not on the brand alone. Check what applies where you are before you open an account, and ask our support desk if you are unsure about your area.

We remove what we no longer need and keep only the records our rules require us to hold for a set period. You can request a copy of what we hold before you close, through the written request channel.

Send a written request from your registered contact details and include your account reference. We reply in writing, and if a record looks wrong to you, tell us and we will correct it where we can.

They change when a rule or a payment route changes. We post the current wording on this page and let account holders know through the lobby or by message when a change affects them materially.

bKash, Nagad, Rocket, Upay and bank transfer, where each is available in your region. The terms apply the same way to every rail, including how disputes and reversals are handled.

Write to our account help desk with the clause and your reasoning. Complaints are logged with a reference so you can follow the same thread rather than starting over with each message.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoAbout Us Approbi8 App

The rules that sit behind your account

Where to send a legal question

Your data, cookies and account security

Legal questions we get asked

01 Can I use robi8 from anywhere in Bangladesh?

02 What happens to my data if I close my account?

03 How do I ask for a copy of my account records?

04 Do the terms change, and will you tell me?

05 Which payment rails do the terms cover?

06 Who do I contact about a rule I think is wrong?

Legal

Related pages

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