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How robi8 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use the lobby — and how we keep that data secure.

Account data protectedbKash, Nagad, Rocket transaction recordsNo data sold to third partiesRight to request your dataContact us to update records
robi8 How robi8 Handles Your Personal Information
DATA HANDLING PRACTICES

Security, Retention and Your Account Rights

We use encrypted connections across the entire account flow — from login through to payment confirmation — so data moving between your device and our servers is not readable in transit. Your account password is stored as a one-way hash; we cannot retrieve it, only reset it. Retention periods vary: active account data is kept for as long as your account remains open, while closed-account transaction records are retained only as long as compliance rules require. You have the right to request a copy of your data, ask for corrections and, in some cases, ask for erasure — subject to any legal obligations that require us to keep certain records.

Encrypted Connections

SSL encryption covers your login, wallet verification steps and every bKash, Nagad or Rocket transaction so data is protected in transit.

Password Security

Your password is stored as a one-way hash. We never see or transmit it in plain form. Reset it any time from the login screen via OTP.

Data Retention Policy

Active account data stays with us while your account is open. After closure, we keep only what compliance obligations require, then delete the rest.

Your Right to Access

Request a copy of your personal data, ask us to correct an error or submit a deletion request — all handled through live chat or email support.

REACH US DIRECTLY

How to Contact Us About Your Privacy

If you want to review the data we hold, request a correction or ask us to delete your account information, contact our support team through any of the channels below. We aim to respond to all data-related requests as quickly as we can. Please include your registered email address or the bKash, Nagad or Rocket number linked to your account so we can locate your record without delay.

Team online

Live Chat

Open the chat icon from any page in the lobby. Share your registered email or wallet number and describe your data request clearly.

Email Support

Send your data access or deletion request to our support address. Include your account ID and the payment channel — bKash, Nagad or Rocket — you use.

Account Settings

Log in and go to Account Settings to update your contact details, review saved preferences or submit a data correction request directly.

Common Questions About Your Privacy on robi8

Below are the questions we hear most often about how personal data works on robi8. If your question is not covered here, reach out through live chat or email with your account details.

We collect your name, email address and phone number at registration. If you link a bKash, Nagad or Rocket wallet, we also record the mobile number tied to that payment method for transaction matching.

We do not sell your data. We share it only with payment processors — such as the gateways that handle bKash and Nagad transfers — and only to the extent needed to process your transaction or meet a legal requirement.

Transaction records and identity data are retained for as long as financial compliance rules require after account closure. Once that period ends, we delete the data from our active systems.

Yes. Contact us through live chat or email with your registered email address or wallet number. We will verify your identity and send you the relevant records in a readable format.

Log in and go to Account Settings for minor corrections like contact details. For deletion requests, contact support by email. Some records may need to be kept for compliance reasons even after a deletion request.

We use session cookies to keep your lobby state — for example, remembering which game room you last opened. You can disable non-essential cookies in your browser settings, though some lobby features may behave differently.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.