Reference

Terms and Conditions for Your robi8 Account

These terms set out what you agree to when you open and use a robi8 account, including how deposits via bKash, Nagad and Rocket are handled and what we expect from you in return.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh-region access onlySubject to local lawTerms updated without prior notice
robi8 Terms and Conditions for Your robi8 Account
HOW WE HANDLE ACCOUNTS

Account Security and Your Rights Under These Terms

These terms exist to protect both sides. Here is how we handle the areas that matter most to your account.

Identity Verification We ask for identity verification before processing withdrawals to Rocket, bKash or Nagad. This step protects your wallet and keeps your account secure from unauthorised access.
Account Data Retention We retain your account data for as long as your account is active and for a period after closure, as required by our operational obligations. You can request a summary of what we hold.
Requesting Changes To update your registered mobile number, linked bKash or Nagad wallet, or your account email, contact support via live chat with your verification documents ready.
Fair-Use Obligations Accounts found using automated tools, duplicate registrations or coordinated wagering patterns that breach fair-use rules may be suspended pending review. We notify you by account message when this happens.
TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you believe your account has been affected unfairly, reach out through any of the channels below. We aim to respond to terms-related queries within a reasonable time. Please include your account reference so we can pull your record quickly.

Live Chat Open the chat window from any page on robi8. Describe your terms query and share your account ID so we can check your record without delay.
Email Support Send a written query to our support address listed in your account dashboard. Email is useful for formal terms disputes where you need a written response you can keep.
Account Help Centre Log in to your account on a mobile browser or Android handset, then navigate to Help. Terms-related articles are grouped under the Account Policy section.

Common Questions About These Terms

Below are the questions we hear most from account holders about how these terms apply to everyday account use, wallet transactions and eligibility.

Yes. Every bKash deposit and Nagad transfer processed through your account is subject to these terms, alongside the individual transaction rules of those wallet providers.

We may update the terms at any time. Continuing to use your account after a change is posted means you accept the updated version. Check this page periodically if you want to stay current.

We may suspend or permanently close accounts that breach these terms. You will receive an account notification explaining the reason, and you can contact support to dispute the decision.

Contact us via live chat or email from your account dashboard. We will provide a summary of account data we hold, subject to our data-retention obligations and any applicable local law.

The same terms apply account-wide. Eligibility and access depend on your local law and the regions we support — not on which city you are in. Check whether access is permitted under your local law.

Log in, open the Help section, and contact support via live chat. Have your identity verification documents ready — wallet changes require verification before they are processed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.